Terms of Service & Conditions

1. Terms of Service & Conditions

By booking or using JenyClean Cleaning services, you agree to the following terms:

  • Scope of Services: We provide professional cleaning, not restoration. Permanent stains, hard-water buildup, rusted faucets, or mold under caulking cannot be fully removed by standard cleaning.
  • Client Preparation: Please tidy toys, clothing, trash, and personal items before the appointment. Decluttered surfaces allow our team to focus on cleaning rather than organizing.
  • Access & Utilities: Client must provide access to the property and ensure electricity and water are available. Failure to provide access will be considered a “lockout” and charged as a completed service.
  • Home Conditions: We bring homes to a clean, livable standard. In extreme cases (hazardous conditions, hoarding, infestations, or biohazards) additional fees may apply, or service may be refused.
  • Recurring Services: Recurring cleanings are billed at a flat rate. If service time consistently varies, pricing may be adjusted after consultation. Skipped cleanings automatically adjust frequency (e.g., bi-weekly → monthly) and pricing.
  • Changes to Terms: JenyClean may update these Terms at any time. Continued use of our services indicates acceptance of changes.

2. Referral Program Policy

We love when our clients share JenyClean with their friends and family.

  • Refer a recurring client → receive a $70 credit.
  • Refer a one-time client → receive a $35 credit.
  • Credits apply to future cleanings and are non-transferable.

3. Cancellation & Refund Policy

We value your time and our staff’s time. To maintain fairness:

  • Less than 48 business hours’ notice: $90 cancellation/reschedule fee.
  • Same-Day Cancellations: Cancelling on the day of your appointment = 100% charge of the service fee.
  • Lockouts: If our team cannot access your property, 100% fee applies. The first lockout may be waived as a courtesy.
  • Refunds: Payments for completed services are non-refundable. If you are unsatisfied, please notify us within 24 hours and we will either re-clean the affected areas or provide a discount on your next service..

4. Liability Disclaimer

We handle your belongings with care, but cleaning carries certain risks.

  • Compensation: If damage occurs due to our fault, we will repair or compensate, but only up to $100 per item. JenyClean is not an insurer of customer property.
  • Items over $100: We do not compensate for items valued over $100. Please store or secure valuable or fragile items before service.
  • Valuables & fragile/unstable items (client responsibility). Before service, the client must remove or securely store valuables and fragile/unstable items. JenyClean does not accept risk for:
  • Cash, jewelry, watches, precious stones/metals
  • Passports/IDs, documents, data storage/media
  • Firearms/ammunition, weapons/collectibles
  • Fine art, antiques, one-of-a-kind items
  • Professional / A/V / IT equipment, musical instruments
  • Any item not fixed or improperly installed (e.g., loose shelves, unstable décor, chandeliers)
  • Exclusions. No liability for normal wear and tear, pre-existing conditions/defects, poor or unsafe installation, inherent material defects, or re-soiling after service.
  • Client Responsibility: All valuable, fragile, antique, or unsecured items (e.g., chandeliers, collectibles, heirlooms, unstable décor) remain the client’s responsibility.
  • Claims — 24 hours. Any concern about damage or quality must be reported within 24 hours of service completion, with the order number and clear photos (before/after if available). Late or undocumented claims may be denied because verification becomes impractical. JenyClean may inspect the item/site before resolution.
  • Limited re-clean (exclusive remedy for quality issues). If you’re not satisfied with specific areas, notify us within 24 hours; we will return to re-clean those areas at no charge. This is your exclusive remedy for quality issues (separate from actual damage).
  • Exclusions: JenyClean is not responsible for damage caused by normal wear and tear, poor installation, or pre-existing conditions.
  • Service “As-Is.” Except for the limited re-clean described above, all services are provided “as is” and “as available.” JenyClean makes no warranties, express or implied, including merchantability, fitness for a particular purpose, or that services will meet every client expectation, to the extent permitted by law. You use our services at your own risk.
  • Limitation of Liability: We are not liable for indirect, incidental, or consequential damages, including delays, interruptions, or re-soiling after cleaning.

5. Service Guarantee & Quality Policy

  • JenyClean Guarantee: “Elevating cleaning to new heights!” If service falls short, notify us within 24 hours — we will re-clean at no additional cost.
  • Quality Control: A quality manager may inspect work at the end of the cleaning to ensure standards.
  • Feedback: We welcome feedback from clients to continuously improve service quality.

6. Health & Safety Policy

  • Our staff do not climb ladders over two steps, move heavy furniture alone, or clean biohazards, mold, or insect infestations.
  • Aggressive pets must be secured; we do not clean animal accidents.
  • In cases of severe weather (snow, ice, storms), appointments may be delayed or rescheduled to protect staff safety.

7. Intellectual Property & Website Use

We respect client privacy while documenting and promoting our work transparently.

  • Website Content: All website materials (texts, photos, logos, graphics) are the property of JenyClean and protected by copyright. Unauthorized use is prohibited.
  • Client Feedback: Reviews, testimonials, or comments submitted by clients may be used in promotional materials (website, social media, printed advertising).
  • Photos & Videos:
    • We may take photos or videos before, during, and after cleanings.
    • These are used for quality control, staff training, and marketing (website, social media, advertising).
    • No photos/videos will include personal data (faces, documents, sensitive materials).

Opt-Out Option: If you do not wish for photos/videos of your home to be used in marketing, notify us in writing before service. Photos may still be used internally for quality control.

8. Cookies Policy

Our website uses cookies to:

  • analyze traffic and performance,
  • enhance user experience,
  • personalize ads and promotions.

You may disable cookies in your browser, but some website functions may not work properly.

9. Non-Solicitation Policy ⚠️

By booking or using JenyClean services, clients agree that all staff and subcontractors are engaged exclusively through JenyClean. Clients may not solicit, employ, or contract directly with any JenyClean staff or subcontractors during the term of service and for a period of twelve (12) months following the last service provided.
Violation of this policy will result in a $5,000 referral/training fee per individual.

Dispute Resolution (Arbitration)
At JenyClean, we always aim to resolve any concerns quickly and fairly. If you ever have an issue, please reach out to us first — we’ll do our best to make it right.

In the unlikely event that a dispute cannot be resolved directly, you agree that any claim, dispute, or controversy related to our services or these Terms & Conditions will be resolved exclusively through binding arbitration in King County, Washington, administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.

By agreeing to these Terms & Conditions, you waive the right to bring claims in court or to participate in any class action. The arbitrator’s decision will be final and binding.

Contact Information

If you have any questions about this Terms of Service, our data practices, or your rights, please contact us at: